Refund Policy

At Karla's Personalised Bracelets and Jewellery LTD, every piece is made with care and customised just for you. Because of the personalised nature of our products, we have a specific refund policy to ensure fairness and transparency.

Non-Refundable Items

• Personalised products are non-refundable unless they arrive damaged, defective, or incorrect.

• We do not offer refunds for change of mind, incorrect spelling provided by the customer, or sizing issues unless the fault lies with us.

✅ Refund Eligibility

You may be eligible for a refund or replacement if:

• The item arrives damaged or faulty

• The personalisation is incorrect due to our error

• You received the wrong item

To request a refund, please contact us within 7 days of receiving your order at [your support email] with:

• Your order number

• A clear photo of the item

• A brief description of the issue

⏳ Processing Refunds

• Once your request is reviewed and approved, we’ll issue a refund to your original payment method within 5–10 business days.

• If a replacement is preferred, we’ll dispatch it as soon as possible at no extra cost.

📦 Return Shipping

• If a return is required, we’ll provide instructions. In most cases, we’ll cover return shipping for faulty or incorrect items.

• Items must be returned in their original packaging and unused condition.